FREQUENTLY ASKED QUESTIONS
Where did the word 'Kitrinos' come from?
"Kitrinos" comes from the Greek word κίτρινος, which simply means "yellow". The name was chosen by pioneers of our programme Nick Sachet and Alex Shaw, depicting the colour of the two ambulances which served as mobile medical units as they transported clinical teams to deliver high-quality healthcare to refugees trapped in Northern Greece.
What type of services to you offer to refugees?
We provide first aid and primary health care to refugees. We deal with a wide range of medical cases and try to treat them in our clinic and transfer them to hospital if needed. We also organise other non-medical projects.
Do you accept physical donations e.g. clothes or medicine?
In general no, as there are plenty of other NGOs taking care of this (e.g. Help Refugees). We have a medication and equipment wishlist that is updated regularly with our needs. Many things can be bought locally which also supports the local economy (and saves on baggage allowance!) and we prefer to spend funds there directly on needs that arise. Please email us at for information on our latest needs.
Where is your camp in Greece?
Currently we have several camps which are based around Thessaloniki, Northern Greece. The situation is always changing, please click here where we regularly update on our camp situation.
I want to volunteer. What do I do?
That is great news! Please go to Get Involved. Fill in the form as much as you can so we can know more about your qualifications and of course, you.
I don't have any medical qualifications, can I still be involved?
Some of the skills that can be helpful are: being able to speak Arabic, being a driver, being a good organiser, or simply sharing a passion for a sport or a hobby. Having medical qualifications will definitely be the most ideal, but we don't want to waste any talent you may have. Please go to Get Involved. Fill in the form as much as you can in order for us to see where we can use your skills.
Is there a minimum duration for volunteering?
We require a minimum of 3 weeks because it takes time for volunteers to get used to the surroundings. However it does depend on what you can bring to the table. Exceptions will include cases such as people that have volunteered with us before or people who are able to bring a set of skills that we urgently need at the time.
What happens after I have sent in my application?
When we have received your form, we will email you asking for supporting documents to be checked. Once checked and approved we will email you to confirm mutually convenient dates. Once we have confirmed your dates you can go ahead and book your flight. Please do not book any flights until agreed.
In the case where you may not have sufficient documents, we assess each case individually. Our lead clinician will speak to you via Skype/telephone if required. You may have other skills that can be beneficial and we may make an exception.
Is there a dress code?
We don’t have a strict dress code, however you will need to be aware of the refugee's cultural stances. Smart/casual will be fine. As we will be working with people of varying religious/cultural backgrounds and mixed genders at the camp, it will be good to wear sensible clothing such as long trousers and tops that are not revealing.